Our goal is that customers have an automation solution that fits their needs the day the system is delivered and throughout the life of the system. Therefore, AVECO is committed to providing ongoing support to our installations. We have a unique capability for providing reliable support. We have engineering staff in place for round-the-clock, on-line support and for quick, on-site response.

Preventive maintenance

• On-line system monitoring: AVECO engineers conduct comprehensive analyses of system's performance via modem or internet and e-mail system-status reports to the customer.
• On-site visits: AVECO engineers visit customers facilities to inspect automation systems and controlled devices beyond on-line monitoring capabilities. Discussions take place about system workflow and other customer needs. Experienced AVECO engineers provide a sounding board and offer insight for new ideas. Simple system modifications are performed.

Fault recovery

• On-line emergency assistance: In case of problems that affect broadcasting, AVECO engineers are available by phone or email around the clock, every day of the year. AVECO engineers can correct a wide range of system problems remotely via on-line access to the automation server.
• On-site visit: For system problems that cannot be resolved remotely, AVECO sends an engineering team to the customer's site.
• Spare parts: Replacement power supplies and hard disks for the automation server(s) are standard equipment. Replacement hard disks can be formatted and sw installed by AVECO via a modem connection to the automation server.
  In the case of ASTRA and PROCON automation servers, where specialty boards are used to connect to controlled equipment and the information network, spare parts are either stored at the customer's site or close to it and are shipped within one business day of a customer's request.

System Modification

• System administration: Changes to user rights and priorities or other system adjustments that do not require changing set-up configurations are made via an on-line connection within one business day of a customer's request.
• System expansion and change: AVECO is ready to add devices, add operator stations, expand the number of broadcast channels or change the system's workflow configuration. Whether you need a simple workflow adjustment or a major reconfiguration to support a new business model, we are committed to adjusting your system to your needs.

System Upgrades

• Software upgrades: Upgrades to our automation systems are installed as they become available.
• Hardware upgrade: Usually done every three years, the automation server hardware is upgraded (based on a Service contract).

Understanding AVECO's unique capability to provide support:

Our commitment to provide support matches our system's unique capability to deliver it safely. Our systems are flexible, reliable and easy to reconfigure.

Have you ever asked for a change to the system installed by an automation provider that never got implemented? Have you wondered why you could not get a response? The real reason may not be as simple as lack of commitment to post-installation support. Unless that automation system is built and run with memory protection, it could be that the supplier is afraid of introducing a change that will make their entire automation system unstable. Unless that automation system allows for hot-swapping modules, it could take shutting down the system to implement a change. And, unless that system provides remote access to the software modules, it could mean an engineer has to be onsite to implement even minor modifications.

AVECO systems are built and run on memory protected address spaces that can be hot-swapped, even remotely using a modem or internet connection to the automation server. .

Memory protection means that the modules we use to build your automation system cannot interfere with the operation of other modules. Therefore, making a change does not threaten the integrity of your AVECO system.

Hot-swapping means that to solve a problem, to upgrade, to expand, to reconfigure set-up parameters, modules can be stopped, started, exchanged while the system stays on-air.

These fundamental building blocks provide highly flexible systems that can be adjusted without threatening their reliability or interfering with ongoing operations. And since we can do all this via modem or internet connection to your AVECO automation server, changes can be implemented when you request them.

Our unique capability to provide high-level support and our commitment to respond to your calls means that with us you will enjoy real-time response to your requests.