AUTOMATION, MAM & ICP for MEDIA COMPANIES

Technical support engineer L1/L2

Location: Prague.

Do you have experience with providing support and enjoy helping others? Would you enjoy diverse communication with different nationalities? Then this role might be the one for you! 

We are looking for a skilled person who would join our support team in Prague. The main goal of this position is to maintain a positive relationship and a friendly atmosphere with the customers.

Who we are

Since 1992, Aveco has grown into the TV industry’s largest independent automation company – with production and master control playout automation, media asset management and workflow automation serving over 300 of the world’s leading broadcasters. In addition to the Czech Republic, we have customers in Brazil, Peru, India, the Philippines, Mexico, Egypt, France, Germany, Greece, Poland, the USA...pretty much everywhere..

We have been expanding worldwide and we are going to continue to grow! There are around 40 of us in Prague, and we also have offices in Miami, Los Angeles, Mexico City, Bogota, Geneva, Nice, New Delhi, and Hong Kong.

Responsibilities

  • Respond to incoming calls, emails and support tickets in the ticketing system
  • Registering and maintaining all incoming incidents in the ticketing system
  • Work closely with project and development teams for complex problems solving
  • Installation of bug fixes, re-installation of applications, configuration update/tuning
  • Testing of installed bug fixes to ensure smooth operation
  • Communicate in a timely manner with customers, while adhering to our Service Level Agreement for issue response/resolution
  • Adapt and learn new concepts and products
  • Write professional issue reports and documents
  • Maintain standalone systems as well as systems delivered as SaaS
  • Availability for off-hours and weekends, as needed

Requirements

  • University Degree plus 1 year of experience in a similar position or College plus 4 years of experience in a similar position
  • Fluency in Czech and English
  • Basic knowledge of Apple and Microsoft OS
  • Strong background in computers, networks, and applications
  • Strong communication skills
  • Advanced knowledge of Linux-based systems (OpenSUSE is preferred)
  • Experience with networking and network troubleshooting
  • Experience with ticketing systems (REDMINE, JIRA, etc.) and repositories (GIT, SVN)
  • Experience with accessing customers remotely via VPN, desktop, etc.
  • Ability to take on shift work, holidays, weekends and on-call responsibilities
  • Ability to personally visit customers during escalation, if needed

What we can offer you?

  • Flexible working hours
  • Home office on request
  • Financial evaluation according to your work diligence and results
  • Great team with a family atmosphere
  • Company and occasional informal events; bike trips in the summer, cross-country skiing in the winter, we go for a beer from time to time, plus or we barbecue together
  • Help with everything you need
  • Other benefits to be discussed during the interview

 

Contact us for more information: jobs @ aveco.com

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