Experienced Project / Customer Success Manager
Location: USA
Since 1992, Aveco has established itself as a recognized world leader in broadcast and news management (automation) systems. We develop proprietary HW and SW technologies that serve hundreds of global broadcasters and media organizations. More than 3 billion households watch programs on TV channels that use our unique software.
With hundreds of customers in Europe, the Americas, Asia, and Africa, Aveco, has grown into the TV industry's largest independent automation company. Aveco has the technology and experience to deliver any workflow, control any third-party device, and provide media companies the reliability and 24/7 support Aveco is known.
We have expanded all over the world and we intend to continue! There are about 50 of us in Prague and we also have offices in Miami, Los Angeles, Mexico City, Bogotá, Geneva, Nice, New Delhi, and Hong Kong.
We are looking for an enthusiastic colleague to join our team in the USA to help us manage and coordinate projects from the initial phase to the final delivery and installation of the solution. A colleague with a technical background who has a real appetite to learn new things and can work consistently and responsibly.
Aveco has remained a stable, privately owned company with a long-term commitment to steady growth and timely support. Aveco celebrated 30 years in 2022. We love to play!
Role description
We are looking for an experienced Project / Customer Success Manager.
You will report to the Presales Manager WW.
What will you be doing
As a Project Manager, you will install and configure AVECO products based on information coming from solution architects/project managers. Project manager’s work mainly includes configuration and scripting of various types of products but also communication with engineers on customer sites and demonstration of final solution to end users. Since each system is unique and the project engineer knows all the details about a particular system, he also provides training to end users.
Communicate customer requirements for current and future implementations. Helping to install and configure high end automation systems.
As a Customer Success Manager, you will collaborate with sales representatives, solution architects and
product managers by acting as technical experts, identifying the business use cases and/or technical constraints by evaluating them together with the product team.
Your duties will include meeting prospects and customers to understand their needs and present Aveco
solutions, writing the functional and technical documentation requested to build the Commercial proposals.
The Customer Success Manager acts as a liaison between the organization's sales/business development
and engineering groups in determining the technical requirements to meet client goals.
What you should have
- 3-5 years of experience in the broadcasting industry
- Deeper knowledge of OS LINUX is a must (openSUSE is preferred).
- Scripting … BASH, LUA, GROOVY
- Knowledge of network environment (teaming, tunneling, etc.)
- Ability to read and write documentation.
- Agile working methods – advantage
At Aveco, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners, and shareholders.
Contact us for more information: careers @ aveco.com